The Bungalow Kitchen- Operation manager
Long Beach, CA
Full Time
Experienced
| Objective/Purpose of the Position |
| The Operation Manager supports the management team in leading daily front-of-house operations, guest experience, staff performance, and compliance for a fast-paced, elevated California bistro. The Operation Manager helps drive service standards, responsible alcohol service, and a positive team culture. The Operation Manager works closely with the Management team to ensure operational excellence, financial performance, and compliance with company policies and California regulations. |
| Tasks/Responsibilities – not limited to |
| Operations & Leadership • Oversee front-of-house operations during shifts, ensuring smooth and efficient service. • Recruit, train, schedule, and supervise FOH staff in compliance with California wage and hour laws. • Ensure accurate timekeeping and that non-exempt staff receive required meal and rest breaks. • Provide coaching, performance feedback, and documentation in partnership with the General Manager. Guest Experience • Maintain a visible floor presence to ensure a high level of guest satisfaction with minimal office time during service • Resolve guest concerns promptly and professionally, escalating when necessary. • Uphold service standards and the elevated bistro experience. Responsible Beverage Service • Ensure all alcohol service complies with California ABC laws and Responsible Beverage Service (RBS) requirements. • Confirm staff maintain valid RBS certification and follow ID verification procedures. • Manage situations involving intoxicated guests and document incidents. Financial & Administrative • Conduct weekly inventory. Support cash handling, POS management, daily reporting, and labor cost control. • Ordering, inventory, and vendor coordination for the front of house. Focus on Bar operations. Compliance & Safety • Ensure compliance with California labor laws, health codes, and Cal/OSHA safety standards. • Report and document incidents, injuries, and unsafe conditions. |
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