Table Service Assistant (TSA) - The Bungalow Long Beach

Job Title: Table Service Assistant

Supervisors: General Manager-AGM, Managers

Position Overview: The Bungalow Service Assistant is responsible for overseeing table maintenance and assisting the servers in maintaining impeccable standards of service to our guests. Must be able to operate effectively as part of a team, communicate clearly, assist in the overall upkeep of the venue, and ensure smooth service operations and quality service.

The Company:
Conjured from the rich imagination of hospitality visionary Brent Bolthouse, The Bungalow radiates the relaxed charm of another era and marks The Bungalow brand's third location in Southern California.
We are a cocktail lounge/bar with a 70’s California house party theme. We play beachy, mellow feel good music in the 70’s & 80’s genre. We have a DJ Thursday-Sunday, starting at 9:45pm, and Saturday & Sunday starting at 12pm. We are open 5 days a week, with last call at 1:30 and, closing at 2AM. We pride ourselves on being a destination full of amazing specialty cocktails, entertainment, and a welcoming team! As a service assistant you are the face of The Bungalow, and your most important job is to ensure we greet and take care of all our guest!

Essential Duties:

• Be prepared to work weekends, late nights, and holidays

• Complete all daily and weekly side work cleaning duties

• Assist in all set up and break down of the venue

• Ensure that your work area is clean and organized at the start of the shift

• Maintain the cleanliness of the venue, both front of house and back of house areas, at all times

• Approach and interact with guests with a smile and friendly demeanor. Respond to all guest questions. Provide assistance, direction, and information as requested when working in public areas

• Be available on radio/walkie talkies at all times ready to take a request from colleagues immediately

• Assist servers in preparing and delivering bottle service orders to tables

• Constantly carry a silver bucket through the venue prepared to collect used glassware, plates, and debris from tables

• Abide by all state, federal, and corporate liquor and food regulations pertaining to serving and handling food and alcohol (LEAD, TIPs, RBS, and Food Handlers)

• Attend all required meetings and daily pre shifts

• Have a positive influence on the team by constantly maintaining a positive and gossip free work environment

• Maintain a level of energy to respond urgently to staff, guest, and venue requests

• Be willing to go the extra mile and take pride in the work you do.

Customer Focus: The colleague is genuinely pleasant, positive and helpful to both guests and colleagues

• Confident, helpful and genuine with internal and external customers

• Anticipates guests’ needs and is sensitive to people from all cultures

• Is conscientious and always attentive to detail

• Goes the extra mile

• Has a natural, warm smile and a friendly and passionate approach

• Serves guests with a sense of modesty and humility

Team Player: The colleague co-operates and works well with others

• Delivers their Best: The colleague is hard working and efficient

• Trustworthy and Responsible: The colleague is trustworthy, responsible, demonstrates our culture’s values and philosophy and works in a safe manner

• Composure: The colleague can handle the pressure and remains calm at all times

• Committed: The colleague represents The Bungalow brand well and is a true ‘Fan’

Required Qualifications

• 2-3 years’ previous experience as a busser in a restaurant setting. Some experience in a nightlife setting a plus

• Must have excellent communication skills both written and verbal in the English language

• Ability to work a flexible schedule which includes am, pm, weekends and holidays

• Must have the upmost professional standards

• Maintain proper grooming standards, appearance and friendly demeanor

• Ability to handle multiple guest requests and work under a high paced environment

• Must be 21 years or older .

• Must be able to lift 45 pounds

• Must be able to work on your feet, standing up for an 8 hours shift.

  Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.